Librarians have an advantage in making themselves heard through the noise and confusion: Along with nurses and firefighters, they’re among the few groups and institutions Americans still trust, according to Lee Rainie, director of
Internet and technology research at the Pew Research Center.
From 2011 until 2016, Pew did a number of deep-dive studies of public libraries, work funded by the Bill & Melinda Gates Foundation. In those surveys, researchers found that trust in librarians remained high because of their proven ability to curate and share reliable knowledge. “That’s become one of the more precious skills in a world where gaming the information ecosystem is an everyday reality,” Rainie says.